Frequently Asked Questions
Shopping online
You can browse our products by exploring new arrivals or selecting a specific collection. Once you’ve found what you love, simply add it to your cart.
Your cart can be accessed through the icon in the cart drawer at the bottom. From there, move seamlessly to checkout, where you’ll enter your shipping, billing, and payment details to complete your purchase.
We accept major payment options, including debit and credit cards as well as PayPal. All charges are processed in USD, reflecting the prices shown at checkout.
The final amount will include any applicable sales tax. Once your purchase is complete, a confirmation will be emailed to the address provided during checkout.
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or prepared for shipping, we are unable to make changes or cancellations.
Because orders are quickly forwarded to our warehouse, we cannot guarantee that requests will be accommodated. If your order has already shipped, you will need to complete a return once it arrives.
Your order will be confirmed once the payment is processed. A confirmation email will be sent to the address provided at checkout, usually within 5–15 minutes.
Shipping & Delivery FAQs
We aim to process and dispatch all orders within 1–3 business days.
You’ll be able to choose your preferred delivery option during checkout.
Please note: Additional shipping fees may apply depending on the weight, size, and destination of your order.
The shipping methods and delivery times per region are represented by the following table:
USA: 6-12 Business days
Canada: 7-14 Business days
Europe: 7-14 Business days
Australia: 7-14 Business days
UAE: 7-14 Business days
Middle East: 7-14 Business days
Asia & Others : 7-14 Business days
Please note: Delivery times may be extended during peak holiday periods such as Christmas and Thanksgiving.
Once your order has been dispatched and collected by the carrier, you will receive a Track & Trace code to monitor your delivery and view the estimated arrival time.
Please allow 24–48 hours for tracking details to become available.